Post by fragfreaks on Jan 16, 2014 12:44:47 GMT -5
We typically do not like to hold any coral frags for customers more than few days to a week at best. However we will hold coral for you with the following guidelines.
1. If it is on drop box then 95% of the time that coral is available. Frags are sold on a first come first serve basis. We log the order that we receive emails/calls/private messages and base priority off of that. If a particular coral you were interested in was claimed by someone ahead of you we will let you know.
2. Non-prepaid frag reservation requests. You see something you like and it is not claimed we will put that coral aside for you. We do ask that once you have requested a piece please make arrangements for pick-up within a week, this is due to the fact that we do have some active customers that come in and check out what we have fairly often. Since this would be a non-payment reserved frag, we reserve the right to sell this to cash in hand customers. We like to avoid telling customers, “No you can’t buy that frag because someone has verbally claimed it” as much as we possibly can. There have been times where we have verbally held a coral for a customer and someone in person has come in and offered to buy that very same piece. We have told them no in the past and then had the customer not come and pick up that coral or change their mind. One some occasions we do sell a frag to a customer that has been previously verbally reserved un-intentionally. This is rare but could happen. In this case we will let you know that that frag is no longer available and you can pick a replacement if you desire.
3. Pre-Paid Orders. By pre-paying the exact coral frag is yours and will not be sold to any customers that may come by in person from the time of payment and pick-up. The buyer is subject to pay for all PayPal transaction fees. We will send an invoice to you that will represent these fees along with your order total.
4. If you pre-paid for a coral and something happens to it in our system, ie. takes a turn for the worse and does not look good or it perishes, we will refund the amount for that coral or you can pick a replacement.
If you want hold or pre-pay for any corals please contact us either via email, phone, Facebook, or here on the forum.
Thanks,
Rob and Dennis
1. If it is on drop box then 95% of the time that coral is available. Frags are sold on a first come first serve basis. We log the order that we receive emails/calls/private messages and base priority off of that. If a particular coral you were interested in was claimed by someone ahead of you we will let you know.
2. Non-prepaid frag reservation requests. You see something you like and it is not claimed we will put that coral aside for you. We do ask that once you have requested a piece please make arrangements for pick-up within a week, this is due to the fact that we do have some active customers that come in and check out what we have fairly often. Since this would be a non-payment reserved frag, we reserve the right to sell this to cash in hand customers. We like to avoid telling customers, “No you can’t buy that frag because someone has verbally claimed it” as much as we possibly can. There have been times where we have verbally held a coral for a customer and someone in person has come in and offered to buy that very same piece. We have told them no in the past and then had the customer not come and pick up that coral or change their mind. One some occasions we do sell a frag to a customer that has been previously verbally reserved un-intentionally. This is rare but could happen. In this case we will let you know that that frag is no longer available and you can pick a replacement if you desire.
3. Pre-Paid Orders. By pre-paying the exact coral frag is yours and will not be sold to any customers that may come by in person from the time of payment and pick-up. The buyer is subject to pay for all PayPal transaction fees. We will send an invoice to you that will represent these fees along with your order total.
4. If you pre-paid for a coral and something happens to it in our system, ie. takes a turn for the worse and does not look good or it perishes, we will refund the amount for that coral or you can pick a replacement.
If you want hold or pre-pay for any corals please contact us either via email, phone, Facebook, or here on the forum.
Thanks,
Rob and Dennis