|
|
Post by Pokahpolice on Jan 6, 2015 15:13:14 GMT -5
My father bought a new tank from Easy last week. Gorgeous Deep Blue Professional Edge Series 57G RR Rimless tank with a custom built stand by the crew at Easy.
Got the tank home and filled her up. After we filled it we noticed one of the front seams looked a bit suspect with air bubbles down almost the entire length of the seam. I sent a pic over to Jason so he could take a look. He called me back immediately and didn't BS me at all...he just said "we need to swap that out". He is going above and beyond to take care of the issue. He's not only replacing the tank but having his guys deliver it, swap it out, and replace any lost water, ext...all at no charge. He stands by the products he sells and does everything in his power to solve problems when they occur. We couldn't ask for a better LFS. Thanks to Jason and the crew for the great customer service.
|
|
|
|
Post by jasonandsarah on Jan 7, 2015 6:20:18 GMT -5
That's pretty awesome service! ^^^
Guess I know where I'm buying my next tank upgrade. Witch is coming really soon.
Sent from my SM-N910R4 using proboards
|
|
|
|
Post by ryansweatt2004 on Jan 7, 2015 8:11:05 GMT -5
Easy aquariums is where it's at for basically everything reef related! Great bunch of guys there. Always friendly and open to learning and new ideas. That sucks you had a tank issue but that's awesome the way those guys are taking care of it for you. That's what going above and beyond is all about!
|
|
|
|
Post by foggman on Jan 7, 2015 13:22:06 GMT -5
That's pretty awesome service! ^^^ Guess I know where I'm buying my next tank upgrade. Witch is coming really soon. Sent from my SM-N910R4 using proboards If you tell him what you are looking for a lot of times he can get sales from his supplier, you may just have to till they have one but could be a way to save money. |
|
|
|
Post by spotfin on Jan 7, 2015 21:22:03 GMT -5
glad they are taking care of the problem. Have heard of issues with deep blue tanks.
|
|
|
|
Post by gotareef on Jan 8, 2015 11:28:16 GMT -5
glad they are taking care of the problem. Have heard of issues with deep blue tanks. +1 have herd they lack in quality control.... I remember reading somewhere this was a problem with their tanks.... |
|
|
|
Post by Pokahpolice on Jan 8, 2015 16:56:45 GMT -5
I did some research and they get pretty good reviews. I saw where people were bitching about the bulkheads that they supply and a few poor reviews but for the most part everything was positive. I'd be interested to see some poor reviews if you see them...please share.
|
|
|
|
Post by Pokahpolice on Jan 8, 2015 17:01:07 GMT -5
|
|
|
|
Post by maineultraclassic on Jan 8, 2015 19:13:36 GMT -5
|
|
|
|
Post by Syntax on Jan 8, 2015 20:34:09 GMT -5
Didn't "Oceans in Glass" have 10 Deep Blue tanks that leaked on them?
|
|
|
|
Post by Pokahpolice on Jan 8, 2015 23:29:29 GMT -5
Yeah, I read all of those threads previously. Really don't see a lot there for quality issues. These tanks are SUPER popular because of the price point. If they were junk there would be countless threads on the issues. Most I common I can find is bulkheads suck and the overflow is noisy. |
|
|
|
Post by Lance on Jan 12, 2015 11:24:22 GMT -5
I've got 4 Deep Blues...no issues so far and not complaints about build quality.
|
|
|
|
Post by maineultraclassic on Feb 1, 2015 17:03:13 GMT -5
Was at Oceans in Glass today, another one bit the dust. 15 deep blue tanks in 3 1/2 years failed with leaks. They always put a nice big sign in the fail tank and leave it in place for a while so everyone sees it.
|
|
|
|
Post by Syntax on Feb 6, 2015 20:53:31 GMT -5
Yep, I saw the sign as well.... I think i have seen three empty tanks on different visits over the past 9 months, each one leaked. The owner is really pissed off, it seems every couple a months another tank leaks.
|
|
|
|
Post by jasonandsarah on Feb 7, 2015 9:27:35 GMT -5
Yep, I saw the sign as well.... I think i have seen three empty tanks on different visits over the past 9 months, each one leaked. The owner is really pissed off, it seems every couple a months another tank leaks. This really sucks! You'd think if it's that wide spread of a problem deep blue would figure out what's messed up with their silicone process. A very easy fix to this problem is if you want to buy a deep blue tank just add a nice thick bead of silicone over the one that's already there, just overlap it. My Allglass tank didn't have any leaks but I put silicone over the old stuff just to be safe. Sent from my SM-N910R4 using proboards |
|
